News Release June 24, 2009
transcosmos Subsidiary, Shanghai transcosmos Marketing Service Co., Ltd., has established its fourth Call Center Operation location in Wuxi
~ Commissioned to handle support operations for China’s largest EC company, it will begin operations from June 12, with 80 seats ~
A wholly owned subsidiary of transcosmos inc., Shanghai transcosmos Marketing Service Co., Ltd. (Headquarters: Shanghai City, China, President, CEO, Chairman: Eijiro Yamashita, hereafter, transcosmos CC China), which is conducting call center business in China, has established its fourth call center location in Jiangsu Province, China. Wuxi transcosmos Interactive Services Co., Ltd. (hereafter, Wuxi Center), newly opened in Wuxi City, has been commissioned to provide support services to China’s largest EC company and began operations from June 12th.
Wuxi City, Jiangsu Province is an economically vital city in the southern part of Jiangsu Province located on the South East coast of China in the Yangtze Delta region, and is 128 kilometers from Shanghai City, where transcosmos CC China’s headquarters is located. Wuxi was chosen as the location for the new center because transportation is very convenient, taking about 1.5 hours by car and about 50 minutes by high-speed train from Shanghai, making its location well suited for supervision on top of having the government’s full support due to Wuxi local government’s track record of attracting many foreign companies.
At the Wuxi Center, transcosmos was commissioned to provide support services for China’s largest EC company and has already started its operations. It is providing inbound and outbound services that utilize phone, email, and chat mediums. Starting with 80 seats and 120 employees, it plans to expand to 120 seats and 180 employees by the end of 2009.
transcosmos CC China was establish in April of 2006 and presently has two locations in Shanghai and one location in Beijing with a total of 560 seats, providing services to customers in China with call center services conducted in Chinese. For internet direct marketing sales that targets the Chinese market, it provides a wide array of services such as customer support through phone, email and chat, as well as marketing-related operations.
Further, in recent years, Japanese language inquiry services have been provided through email and chat for off-shore functions directed to Japan. transcosmos will continue to provide services that will contribute to elevated levels of customer satisfaction and cost efficiencies for their clients in response to their expanding needs.
Wuxi Center aims to expand to 500 seats by 2012 with revenues of 500 million yen.
(Brief Overview of Wuxi Center)
[Official Name] 無錫特朗思大宇宙信息技术服务有限公司
[English Name] Wuxi transcosmos Interactive Services Co., Ltd.
[Location] 6th Floor,Building A,Innovation & Creation Science Park,No.5 Xinhua Road.,Wuxi New District,Wuxi,214028,China
[Total Floor Space] 1,060 Square Meters
[Starting Seats] 80 Seats
[Employees] 120 people
[Main Functions] Inbound and Outbound operations through phone, email, and chat
(Outside the Wuxi Center)
(About Shanghai transcosmos Marketing Service Co., Ltd. (also known as: transcosmos CC China))
transcosmos strategic company for call center operations in China was started in April of 2006 as a joint venture company with a Microsoft affiliated company (at that time it was named Wecosmos, and this changed to its present name in June of 2008). Presently, it provides general contact center services such as technical support operations focused on personal computers, order-taking and inquiries for mail orders, and telemarketing operations in the China market. Furthermore, their clientele list includes about 40 companies from countries such as Japan, Europe, and China. With two contact center locations in Shanghai, one center in Beijing and one center in Wuxi for a total of three locations and 560 seats, it is one of the foremost contact center outsourcing companies in China.
(About transcosmos inc.)
We launched operations in 1966 as a pioneer in the information processing outsourcing business. Since then we have brought together people and technology through careful effort while striving to enhance the competitive strength of our customers’ enterprises by converting high added value to superior service. Since June 2002 broadband and VOIP spread diffusely, resulting in a more direct and rich connections between enterprises and consumers, and in particular, in an era in which enterprise marketing activities were revolutionized. Recognizing this, we brought out “Marketing Chain Management Company” as an enterprise slogan and endeavored to drive business. Today, telephone, web, email, and even video communication are united through the hub of the Internet protocol and a completely new communication channel is emerging. This means Internet expertise has become indispensable in call-center and contact-center services. Moving forward, transcosmos will make the most of our distinctive strengths, always adopting the latest Internet technology and developing outsourcing services. It is our intention to promote interactive marketing services that offer speed, increased sales, cost reduction and improved customer satisfaction to our customer’s enterprises.
Business Development Division
PIC: Jocelyn Shen
Tel: 8621-52564608
Marketing@transcosmos-cn.com
2009-6-24
|
