News Release 2008-10-27
transcosmos won 2008 Golden Headset Awards
for Best Contact Center in China
[Oct 16th, 2008] 2008 Golden Headset Awards for Best Contact Center in China and APCCAL Contact Center Expo ceremony was held in Beijing.
The award is officially supported by the State Ministry of Industry and Information Technology and hosted by CNCCA which is the only state-level contact center association. It’s also the highest standard selection in China contact center industry. The call center experts and leaders of well-known call center from over 15 countries and regions in the world attended this seminar to discuss the theme: Asia Pacific Contact Center—Faster, Higher and Stronger.
We transcosmos joined the seminar as a professional contact center outsourcing vendor. In the seminar, Japanese advanced outsourcing service concept and MO31which is achievement of digital telemarketing technology led to strong reaction of clients. And “About OB” book that is the crystallization of wisdom and experience of transcosmos group also arouse the universal concern of industry insiders and outsiders.
During the 10 months of review session which including background assessment, secret phone inquire, call center visit and experts selection, Shanghai transcosmos Marketing Service Co., Ltd. finally successfully won 2008 Golden Headset Awards for Best Contact Center in China with the help of parent company, transcosmos group who is one of the largest and most distinguished outsourcing customer service providers in Japan.
CEO Mr. Yamashita (left) as a representative to accept the award
“MO3”：Mathematical Operational Optimized Outbound System
Leveraging more than 40 years successful experience in Call Center Service, trans-cosmos Corporation created the "MO3" methodology which clarifies how to optimize the resources for achieving the most effective outbound service success rate. It claims that all the “database, opportunity, content” can be worked out relying on its data theory of "customer behavior model". As for the call center operation, this methodology means that the best effective ROI (return on investment) of the call center operation can be prospected by the optimum rate of "target list, schedule, script". This methodology has become world-famous since rewarded the super excellent prize on the International Call Center Convention last year.
Business Development Division
PIC: Jocelyn Shen
Tel: 8621-52564608
Marketing@transcosmos-cn.com
2008-10-27 |
